Frequently Asked Questions

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

You can modify or cancel your order within 24 hours of placing it, provided it hasn't been shipped yet. Contact us immediately at support@wesplit.in with your order number to request changes or cancellation.

Shipping times vary by location and shipping method:

• Standard Shipping: 5-7 business days (Free for orders over $50)
• Express Shipping: 2-3 business days ($9.99)
• Overnight Shipping: Next business day ($19.99)

Orders are processed within 1-2 business days after payment confirmation.

Yes, we ship to the United States, Canada, United Kingdom, Australia, and select European countries. International shipping fees and customs duties apply and are the customer's responsibility.

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website. You can also track your order by logging into your account and viewing your order history.

We offer a 30-day return policy. Items must be in their original condition, unused, and in original packaging with all tags attached. For detailed information, please see our Returns & Refunds page.

Contact us at returns@wesplit.in with your order number to initiate a return. We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions. Once we receive and inspect your return, we'll process your refund within 5-7 business days.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Cash on Delivery (COD) for select locations. All payments are processed securely through encrypted payment gateways.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All payments are processed through secure, PCI-compliant payment processors.

Click on "Sign Up" or "Create Account" in the top navigation. You'll need to provide your email address, create a password, and verify your email with an OTP code. Once verified, your account will be created and you can start shopping!

Click on "Forgot Password?" on the login page, enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can shop as a guest. However, creating an account allows you to track orders, save your shipping information, view order history, and enjoy faster checkout in the future.

If an item is out of stock, you'll see a "Notify Me" button on the product page. Enter your email address, and we'll notify you when the item is back in stock. We also display estimated restock dates when available.

If your package arrives damaged or is lost in transit, please contact us immediately at support@wesplit.in with your order number and photos (if damaged). We'll work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.

Your payment method will be charged immediately when you place your order. For Cash on Delivery orders, payment is collected when the package is delivered.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will appear on your original payment method within 5-10 business days, depending on your bank or payment provider.